Mastercard eNett
Mastercard will begin migrating file-based services over the internet to our new data center in Norway in 2024. The migration requires changes to be made to the customer's configurations.
The move to a new data center means that it is necessary to change the customer's configuration of the file transfer. All affected users and partners have been informed and contacted about the changes through 2023.
All endpoint changes are scheduled to be completed in 2024.
Change of IP addresses
The migration requires a change in the IP-address against which the files are exchanged. The new IP address points to Mastercard's Norwegian data center.
The change of IP address must be carried out in order for the payment services to be used after migration. User ID will remain the same as today.
Below you will find the IP addresses that need to be changed:
| Old IP address | 91.102.24.145:22 |
| The IP-adresse | 185.96.138.21:10026 |
Moved in groups
All customers will be divided into groups that will be moved gradually through spring 2024. 14 days before the migration date, all customers will receive a separate information letter with the migration schedule.
In the meantime, we ask you to complete the following tasks:
- Verify that you currently have a connection to the old IP-address via SFTP.
- Verify that the security key you are using today is RSA-2048. You can read more about security keys here.
- Decide who will set up the new connection for your company.
- Familiarize yourselves with the necessary steps to set up a new connection in your sFTP client.
- Ensure that any firewall opening, or other conditions for setting up a new connection, are in place.
- Send a confirmation to osl.filetransfer@mastercard.com
- which file mailboxes you use
- that you are using the correct security key length
- who is the contact person for the migration in your company
If the change in the customer's setup is not implemented when migration takes place, the service will cease.
Customer Migration
Questions
Do you have any questions?
These can be addressed to: osl.migrering@mastercard.com
Telephone: +47 24 14 05 47
(open 09:00-16:00 Monday-Friday)
Frequently Asked Questions
This is not regarding any credit card you might have issued from Mastercard.
Back in 2021 Mastercard bought all file-based payment services from Nets. Following the acquisition, all services will be moved to Mastercard’s new data centre.
This concerns the services that previously was supplied by Nets. In connection with the move, and to keep the services running, you need to make certain changes to your setup.
Customers will be migrated in weekly groups.
Two weeks ahead of your assigned migration you will receive an email notification with information about the next steps.
The easiest way to find this information is by checking the existing connection set-up in your FTP-client.
Our support team can also help. Please contact them by e-mail or phone.
Contact our support team or your accounting system supplier (for example Visma, UniMicro) for assistance.
You will have to set up the connection, but Visma will test it for their customers.
There is also a guide and information available on Visma Community.
The required changes to your set-up are outlined above.
Please check that your firewall set-up is correct and allows for establishing a new connection.
On migration day: Follow the instructions sent via email two weeks prior.
Your concern about security and scams are valid. We appreciate that you are diligent in protecting your business’ data and transactions.
Here are a few ways to check that our request for changes is legitimate:
- Check our website www.mastercardpaymentservices.com (type the address in your browser)
- Please send us an e-mail to our supportteam or call us on the number on this page.
- Contact your account manager in Mastercard to check.